SaDesia Giles

Hi, I’m SaDesia (pronounced SHA-DEE-see-uh)—formerly known as a cat cradler, dog whisperer, and reptile wrangler—a real-life Dr. Dolittle. These days, I’m a technical writer and business analyst with a passion for transforming complex software into straightforward, understandable content.

With experience supporting SaaS platforms, case management systems, and LMS training projects, I’ve written a wide range of materials, including user guides, SOPs, Zendesk articles, and onboarding flows. I love using words to make tech more approachable, organized, and empowering for the people who use it.

Please take a look around, and feel free to reach out to me. Thanks for stopping by!